Our Terms of Service
Last Updated: 10/11/2025
1. Acceptance of Terms
1. Acceptance of Terms
1.1 By accessing or using the Service (defined below), you agree to be bound by these Terms, our Privacy Policy, and any other policies or rules we publish.
1.2 You represent and warrant that (a) you are at least 18 years old (or the age of majority in your jurisdiction) and (b) you have the legal capacity to enter into a binding agreement.
1.3 If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1.4 We may revise these Terms at any time. We will provide notice (e.g. via email or in-app notification). Your continued use after changes constitutes acceptance of the revised Terms.
2. Definitions
Service means the mobile, web, and related software / services provided by us, including features for matching, messaging, booking, paying, and arranging meetings ("dates").
User, you, your refers to any person or entity using the Service.
Booking means the act of scheduling a date (in-person meeting) via the Service.
Confirmed Booking means a Booking for which payment (or deposit) has been made and accepted.
User Content means all content (text, images, video, chat messages, profile content, etc.) you upload, submit, or transmit via the Service.
We, us, our refers to Ophelia
3. Privacy & Data Use
3.1 By using the Service, you consent to our collection, storage, processing, and disclosure of your information as described in our Privacy Policy, which is incorporated herein by reference.
3.2 We will provide a link to the Privacy Policy in the app, within settings, on your signup / login screens, and on the App Store / Google Play listing. Note: having a publicly accessible Privacy Policy is required for app approval. Reddit+1
3.3 You may opt out of certain data processing (if technically feasible) as allowed by law.
4. Account, Messaging, and Communication Consent
4.1 When you register, you must provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials.
4.2 You grant us permission to send you notifications, emails, push messages, SMS, or in-app messages regarding your account, bookings, promotions, and updates. You may opt out of promotional messages (where legally required) but may not opt out of essential communications (e.g. booking confirmations, security alerts).
4.3 You agree to receive messages from other users in connection with the Service. You may block or report users via the app’s features.
5. Booking, Payment & Cancellation Terms
For any Booking that requires payment or deposit, you must provide valid payment information.
Once payment is processed (or deposit is accepted), the Booking becomes a “Confirmed Booking.”
The payment (or deposit) is held (or escrowed) until the date occurs (or until after the meeting) or until cancellation, per our refund policy.
Users may only book and confirm dates through the app; external arrangements circumventing the app are at your own risk and may breach these Terms.5.3 Cancellation and Refunds
You may cancel a Booking within a certain timeframe (e.g. up to 24 hours before) to receive a full refund (or partial per policy).
If you cancel past the allowed window, you may lose all or part of your payment, per refund policy published in the app.
The other user (host) may also cancel. We reserve the right to refund, reassign, or compensate affected users at our discretion.
We may impose cancellation fees or penalties in certain cases (e.g. repeated cancellation).
5.4 Reschedules / No-Shows
Either party may request a change to date/time/location, subject to mutual agreement.
If a user does not show up without prior cancellation, the other user may be eligible for compensation (refund or credit) per our internal rules.
6. In-Person Dates — Safety, Conduct & Risks
6.1 You understand and accept that meeting another user in person carries inherent risks. We do not guarantee your safety. You agree to take appropriate precautions (meet in public places, inform friends/family, etc.).
6.2 Any conduct violations (harassment, assault, illegal acts) by a user may result in immediate account suspension and reporting to law enforcement.
6.3 You must comply with local laws and regulations during in-person meetings (e.g. age of consent, venue rules).
6.4 You release us from liability for any harm or damages arising from in-person meetings, except in cases of our gross negligence or intentional misconduct.
7. User Content & Moderation
7.1 You retain ownership of your User Content. By submitting it, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, display, distribute, and create derivatives thereof in connection with the Service.
7.2 You agree not to post content that is unlawful, infringing, defamatory, obscene, harassing, pornographic, or otherwise objectionable.
7.3 We reserve the right (but are not obligated) to remove or disable access to any User Content that violates these Terms or is deemed inappropriate, at our sole discretion.
7.4 We provide tools for users to report content and user behavior. We may moderate or restrict or filter content, including age-gating or hiding mature content by default, to comply with app store guidelines.
7.5 If your app might allow adult or NSFW content, such content must be hidden by default and only viewable after explicit user opt-in (not automatically shown).
8. Intellectual Property
8.1 The Service, and all associated software, designs, text, graphics, and logos, are owned by us or our licensors, and are protected by copyright, trademark, and other laws.
8.2 You may not copy, modify, distribute, reverse engineer, decompile, or disassemble the Service, except as allowed by law or with our express permission.
8.3 You must not remove or alter any copyright, trademark, or other proprietary notices.
9. Disclaimer of Warranties & Limitation of Liability
9.1 The Service is provided “as is,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
9.2 We do not guarantee the accuracy, timeliness, reliability, or completeness of the Service, matchmaking outcomes, or that bookings will always succeed.
9.3 To the maximum extent permitted by law, we (and our affiliates, officers, agents) shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from your use of the Service.
9.4 Our total liability to you for all claims arising under these Terms is limited to the amount you have paid to us in the prior 12 months (if any).
10. Indemnification
You agree to indemnify, defend, and hold harmless Ophelia, its affiliates, and their respective officers, directors, employees, agents, and licensors, from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to (a) your violation of these Terms, (b) your use of the Service, (c) your bookings or in-person meetings, or (d) your User Content.
11. Termination / Suspension
11.1 We may suspend or terminate your account or access to the Service at any time, without notice, for any reason or no reason (e.g. breach of these Terms).
11.2 Upon termination, your rights under these Terms immediately cease. Sections 3, 6, 7, 8, 9, 10, and this Section 11 continue to survive.
11.3 You may also delete your account via in-app controls; some data may remain for legal or contractual purposes.
12. Dispute Resolution & Governing Law
12.1 Any dispute between you and us shall be governed by the laws of Delaware, United States, without regard to conflict-of-law rules.
12.2 You agree to resolve disputes first by good-faith negotiation. If unresolved, disputes may proceed to binding arbitration (or in small-claims court) as detailed in a separate arbitration clause [if used].
12.3 You waive any right to a class action, unless otherwise prohibited by law.
13. Changes to the Service
We reserve the right to modify, suspend, or discontinue any part of the Service (temporarily or permanently), with or without notice, and without liability.
14. Miscellaneous
14.1 These Terms, along with the Privacy Policy and any rules or policies, constitute the entire agreement between you and us regarding the Service.
14.2 If any provision is held invalid or unenforceable, the remainder shall continue in full force and effect.
14.3 Headings are for convenience and do not affect interpretation.
14.4 The words “includes” or “including” shall be construed as “without limitation.”
14.5 You may not assign or transfer these Terms without our consent; we may assign freely.
